HOME EMERGENCY COVER Add-on
Extra Support When a Home Emergency Happens
Unexpected plumbing, internal drainage or fixed electrical emergencies can disrupt your home and your day. Add Home Emergency Cover to your active Nexgen Protect plan for support with eligible emergencies, subject to the service agreement.
Choose the level of cover that suits your needs, with a monthly add-on from just £3.99.
Your boiler cover helps you look after your boiler. Home Emergency Cover is an optional add-on designed to provide support with certain urgent emergencies involving eligible plumbing, internal drainage and fixed electrical installations.
With three monthly options available, you can choose the customer contribution that works best for you if a claim is accepted. Whether you want a lower monthly cost or prefer a £0 customer contribution per accepted claim, Nexgen Protect offers a choice to suit your preferences.
Important: Home Emergency Cover is an add-on, not a standalone plan. You must have an active Nexgen Protect plan to be eligible.
Home Emergency Protection Add-on
Home Emergency Cover applies to eligible urgent emergencies in the areas described below, subject to the terms, conditions and exclusions in the service agreement.
Eligible Emergency Plumbing
Emergency isolation and repair of sudden, uncontrollable leaks or ruptured internal water supply pipes causing active damage.
- Sudden burst internal copper or plastic pipes
- Uncontrollable internal water supply leaks
- Complete failure of the main stopcock
Eligible Internal Drainage
Emergency clearance of sudden blockages within internal waste pipes or soil stack causing urgent sanitary hazard.
- Sudden internal waste pipe blockage & backup
- Complete blockage of only toilet in home
- Mechanical rodding of internal soil stack
Fixed Electrical Installation
Urgent faults within the fixed electrical installation that create an immediate safety concern or material loss of an essential service.
- Fixed wired electrical installation failure
- Consumer unit / RCD breaker repeated tripping
- Total domestic power loss safety diagnosis
Note: Home Emergency Cover does not mean every plumbing, drainage or electrical issue is covered. The fault must meet the service agreement’s definition of an eligible emergency, and all applicable terms, limits and exclusions apply.
What Counts as a Fixed Electrical Emergency?
- Washing machines, fridges and other white goods.
- Televisions.
- Chargers, lamps and bulbs.
- Batteries.
- Smart-home or other plug-in equipment.
- Electric or digital showers and shower pumps.
What Is Not Included?
Home Emergency Cover is intended for eligible emergencies, not general property upkeep or every repair requirement.
The following should not be advertised as covered under this add-on:
- Routine maintenance.
- Gradual deterioration.
- Cosmetic issues.
- General non-emergency repairs.
- Appliances and plug-in electrical equipment.
- Destructive access and making good, unless expressly stated in the service agreement.
These are important distinctions. Eligibility, exclusions and the precise scope of assistance are determined by the current service agreement.
Adding Home Emergency Cover Is Simple
1. Choose Your Nexgen Protect Plan
Start with an eligible, active Nexgen Protect plan. Home Emergency Cover is only available as an add-on.
2. Complete Eligibilty Check to Add Home Emergency Cover
Choose your preferred Essential, Premium, or Comprehensive Boiler Cover plan. You can then add Home Emergency Cover as an optional add-on, selecting the tier with the monthly price and customer contribution that best suit your needs.
3. Review Your Cover and Terms
Check the selected monthly price, contribution per accepted claim, waiting period and cover limits. Read and accept the current service agreement before completing checkout.
4. Understand When Cover Begins
A 30-day waiting period applies before Home Emergency claims can be made. Refer to your service agreement for the full terms.
Frequently Asked questions
Home Emergency Cover is an optional add-on for customers with an active Nexgen Protect plan. It provides support for eligible emergencies involving plumbing, internal drainage and fixed electrical installations, subject to the service agreement.
No. Home Emergency Cover is available only alongside an active Nexgen Protect plan. It is not a standalone product.
Yes. A 30-day waiting period applies before Home Emergency claims can be made.
- Tier 1: £3.99 per month, with an £80 customer contribution per accepted claim.
- Tier 2: £6.99 per month, with a £50 customer contribution per accepted claim.
- Tier 3: £9.99 per month, with a £0 customer contribution per accepted claim.
£500 per accepted claim, subject to an aggregate £1,500 rolling 12-
month limit.
No. Electrical cover relates to eligible urgent faults within the fixed electrical installation that create an immediate safety concern or a material loss of an essential service. Appliances and plug-in equipment are not covered.
The maximum value of an accepted claim is £500. Where work would exceed the applicable claim limit, Nexgen Protect may make the situation safe and provide a separate quotation for additional work.
Destructive access and making good are not included unless expressly stated in the final service agreement. Please review the agreement for the exact terms.